Client Survey

As a valued client, we are very much interested in hearing what you think and how you feel about the Solicitors and services Lovell Chohan is currently or previously provided for you.

In order to help us understand what areas are working well and what areas need improvement. We should be grateful if you would complete the client survey form below. This will assist us on acting to provide you and future clients with an ever evolving service improvement both now and the future.

Your ratings are anonymous and will not be disclosed to your solicitor unless you give us authority to do so, otherwise your scores will simply be averaged with other ratings received.

The questionnaire should only take you a few minutes to complete. Please try to answer all of the questions by carefully selecting the response that best reflects your opinion and placing a cross in the box, or answering the brief questions posed.

We believe that as a result of your participation we may continue to provide you and other clients with the best possible service.

Your Details

Full Name *

Email *

Reference (if known)

1. How did you first hear about Lovell Chohan Solicitors?

I was a previous client	Recommended by a friend	Passing By	Yellow Pages
Thomson Local	Chronicle Paper	Skyport Paper	Google
Law Society Website	Legal Services Website	Yell.com	Internet
Referred by a Court	CAB

Other (please state)

2. Is your matter privately or publicly funded?

Private

Public (Legal Aid)

3. On how many occasions have you used our services?

This is the first time

This is the second time

3 to 4 times

More than 5 times

4. To what extent would you say that our services met your expectations?

Exceeded

Met

Almost Met

Failed

5. Would you recommend our services to others?

Yes

No

If not, why not?

6. Would you consider using our services again?

Yes

No

If not, why not?

7. How would you rate our client care service levels?

A. Efficiency	Excellent	Satisfactory	Poor
B. Reliability	Excellent	Satisfactory	Poor
C. Knowledge and Skill	Excellent	Satisfactory	Poor
D. Courteousness	Excellent	Satisfactory	Poor
E. Selection of services	Excellent	Satisfactory	Poor
F. Returning your calls	Excellent	Satisfactory	Poor
G. Response to queries	Excellent	Satisfactory	Poor

8. How would you mark us in the following?

A. The cost of concluding your matter	Excellent	Satisfactory	Poor
B. Obtaining an appointment	Excellent	Satisfactory	Poor
C. Feedback and explanations throughout	Excellent	Satisfactory	Poor
D. Quality and content of documentation	Excellent	Satisfactory	Poor
E. Length of time it took to conclude your matter	Excellent	Satisfactory	Poor

9. How would you mark the overall service provided by the following?

A. Persons dealing with your matter	Excellent	Satisfactory	Poor
B. Their secretary(ies)/Assistants, if any	Excellent	Satisfactory	Poor
C. Our reception Staff	Excellent	Satisfactory	Poor
D. Lovell Chohan Solicitors as a whole	Excellent	Satisfactory	Poor

10. How would you rate our offices in the following categories?

A. Access and location of office	Excellent	Satisfactory	Poor
B. Access to public transport and car parking	Excellent	Satisfactory	Poor
C. Exterior appearance and cleanliness	Excellent	Satisfactory	Poor
D. Interior appearance and cleanliness	Excellent	Satisfactory	Poor
E. Disability access and facilities, If applicable	Excellent	Satisfactory	Poor

11. Please use the space provided below for comments or suggestions that you may have to help us improve our services

12. Please let us know what level of confidentiality or anonymity you would like us to apply to this questionnaire?

A. I give Lovell Chohan Solicitors permission to disclose my identity and answers to my solicitor

B. I would like my answers disclosed to my solicitor but not my identity

C. I DO NOT want this survey disclosed to my solicitor and would prefer to remain anonymous

Mandatory: To help us distinguish between forms submitted by individuals and those automatically generated by spam software, please type the word shown here into the box below.